|We offer a 30 day Money Back
Return merchandise to:
the following information:
Return merchandise with RMA number to:
Creative Zone, LLC
NOTE: Refunds sent with no RMA number will be returned to sender.
|Order Cancellation Policy|
|Please submit cancellations via email to info@goobi
.com, call Toll Free at 888-784-6624 or direct at (818)855-8666.
Email cancellations must contain the following: First name, Last name, Order Number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless Rush Shipping is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
Free and/or Flat Rate Shipping Offers
|Out of Stock Policy|
|The most important thing to keep in mind when ordering is
that our stock balances fluctuate throughout the day with sales
demand and stock that we carry. Items are constantly being sold
and our stock is constantly being replenished. If the item is
identified as "Out of Stock", we can process your order and ship
it as soon as possible. Most "Out of Stock" items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
Some items may be listed for sale on our web site that have
not been released for resale yet. We place these items on the
web site so that consumers may pre-order the items. Preorders
are reserved with payment up front on a first come, first served
basis. You may also request to be placed on a "notify list" and
we will let you know when products are in-stock and available
for delivery. Be advised that prepaid orders always get priority