General Public

If you are not completely satisfied with your purchase for any reason, simply return the item to us within 30 days of receipt. We will promptly refund the merchandise purchase price of all items returned.

Return merchandise to:
Creative Zone, LLC
RMA#: End User
313 E Broadway, #1696
Glendale, CA 91209-1696

Please include the following information:

A copy of your invoice you received when you received your order. A refund will not be issued unless the original item(s) are returned within our warranty period. If the item(s) returned meet the requirements, your refund will be issued by the same method of payment you used to purchase the item(s) less any original shipping and handling cost, including orders that were initially shipped free (see below).

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for a refund.
Please include the information requested above with your return, so we can process your request as quickly as possible. It usually takes 24-48 hours, once the package is received in our office, to process your request. We apologize for any inconvenience this may have caused. Thank you and if you have any other questions or concerns please contact our Customer Support Department toll free at (888)78-Goobi to further assist you. 

Distributors and Retailers

Please call customer service at 888-784-6624, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

Return merchandise with RMA number to:

Creative Zone, LLC
RMA#: (print RMA number Here)
313 E Broadway, #1696
Glendale, CA 91209-1696

NOTE: Refunds sent with no RMA number will be returned to sender.

Email cancellations must contain the following:

First name, Last name, Order Number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Free and/or Flat Rate Shipping Offers
From time to time Free and/or Flat Rate Shipping may be offered to certain orders. Free and/or Flat Rate shipping is offered ONLY to orders shipped within the Continental United States (except Alaska, Hawaii, and Puerto Rico). If by an accident free shipping is selected for an order that is being shipped outside of the United States, Alaska, Hawaii, or Puerto Rico then the order may be canceled without any notice. Refused orders that were shipped free, if entitled to a refund, the refund will be the total paid amount less the actual shipping charge by the carrier.

Warranty Procedure
We suggest you contact our customer service first by posting a question in our Help Desk to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary!

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.